Data Deletion

You can request deletion of your data from HeyClosi at any time.

Merchants

From your dashboard, disconnecting your Instagram account revokes our access to it immediately. To request full deletion of your business account and all associated data (conversations, orders, products and connected account details), contact us at hello@heyclosi.com. We will confirm and complete deletion within 30 days, except where we're required to retain records for legal or accounting purposes.

Instagram customers

If you've messaged a business using HeyClosi and want your conversation data deleted, contact that business directly, or email us at hello@heyclosi.com with the Instagram account you messaged from and the business you contacted, and we will delete the associated conversation data from our systems.

What gets deleted

Deletion removes stored messages, customer records, and connected account credentials associated with the request. Aggregated, de-identified analytics that cannot be traced back to an individual are not affected.